FAQs
FAQs
How can I contact Shyn.uk?
You can reach us at info@shyn.uk, and our customer service team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
At this time, we ship worldwide for a limited amount of time.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, requests for changes or cancellations must be made within 12 hours of placing your order. If your order has already been shipped, you can return it for a full refund once received.
What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, AMEX, and PayPal.
When will my order be processed?
Orders are processed between Monday and Friday. Please allow 1-2 business days for processing before your order is shipped. During busy periods, such as holidays or sales, processing times may take slightly longer.
How long will it take to receive my order?
- Standard Delivery (UK): Orders typically arrive within 4-6 business days.
What if I don't receive my order?
If you haven’t received your order within 7 business days, please contact us at info@shyn.uk, and we’ll be happy to assist.
Will I be charged with customs and taxes?
Since we only ship within the UK, there are no additional customs charges or taxes applied to your order.
How do I return an item?
Please contact us at info@shyn.uk to initiate a return. Our team will guide you through the process.
What if the item(s) I received are defective/incorrect/damaged?
If your item is defective, incorrect, or damaged, please email us at info@shyn.uk with:
- Your order number
- Photographs of the item(s) in question
- A brief description of the issue
We’ll work quickly to resolve your case and ensure your satisfaction.
When will I receive my refund?
Refunds will be processed back to your original payment method within 7-10 business days after we receive and inspect the returned item. If you haven’t seen the refund posted after this time, please contact your bank or credit card company, as processing times can vary.